We are seeking an enthusiastic, detail-oriented, and organized Insurance Coordinator/Front Desk Assistant to join our team and be part of our fast-paced practice. The ideal candidate will play a crucial role in verifying dental insurances, scheduling and/or confirming appointments and assisting with other front office duties. Does this sound like you? Do you meet our qualifications below? We want to hear from you!
Daily responsibilities include:
Answer phones and direct calls to appropriate staff member.
Schedule and confirm appointments, while understanding insurance eligibility standards.
Obtain dental insurance information and update patient accounts.
Verify patient insurance coverage and benefits (prepare breakdown) prior to appointments.
Communicate accurately with staff regarding insurance frequency and eligibility for services.
Assist parents with inquiries regarding their dental insurance coverage as needed.
Update patient records as needed.
Maintain up-to-date medical records in compliance with HIPAA regulations.
Establish and maintain relations with referring offices.
Assist with other front office duties such as checking and responding to emails, writing letters, etc.
Respond to parents’ appointment requests via RevenueWell or email.
Other front office duties as assigned
Position Requirements:
Full time availability
Bilingual (English / Spanish)
1- 3 years experience with dental software, preferably EagleSoft
Working knowledge of dental insurance: PPO, Medicaid and CHIP programs
Familiarity with RevenueWell (patient communication software) is preferred, but not required
Familiarity with dental or medical coding, procedures and terminology.
Must have strong organizational skills, attention to accuracy and detail.
Proficient in Microsoft Office, or similar word processing software.
Ability to manage multiple tasks effectively
Great interpersonal skills to work with patients, parents, staff members and insurance representatives
Tech savvy
Open to learning
