The Maintenance Supervisor/Service Manager plays a vital role by overseeing the maintenance department and all aspects of the community needs. Maintenance Supervisors lead our maintenance team within a dynamic, fast-paced environment where no two days are the same. Our supervisors are responsible for maintaining the overall physical condition of the community, providing top-notch customer service and managing and supporting a team of maintenance employees focused on representing our brand in the most professional and positive way.
We are currently looking for an experienced Service Manager to join our team at a property in Houston, TX.
FINANCIAL
Works with Community Manager to determine maintenance budget Submits all vendor/contractor invoices to Community Manager for approval and submission to the Accountant
PERSONNEL/SUPERVISORY
Works with Community Manager to Hire, terminate, train/coach, manage and lead all maintenance staff Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan Schedule & direct supervision of all in-house and/or vendor work.
ADMINSTRATIVE/OFFICE
Meet daily with Community Manager to communicate & manage the workflow of all service requests, make readies and special projects. Organize & file appropriate reports, leases and paperwork daily Manage work-order log book and make-ready check lists Maintain an up-to-date Material Safety Data Sheet Manual at all times
MAINTENANCE & SAFETY
Ensure that the appearance and physical aspects of the community exceed the established standards by physically walking/inspecting the property daily, making repairs & submitting report to the Community Manager as needed. Must immediately notify the Community Manager of any illegal conduct by a vendor, resident or employee Accompany outside vendors on service request calls for occupied apartments when necessary Interpret company policies to workers and enforces safety regulations Schedule & perform all preventative maintenance as well as "special projects" list
RESIDENT RELATIONS
Accepts service requests from residents and delegates to maintenance staff for prompt processing Maintain positive customer service and "can do" attitude at all times
EDUCATION/EXPERIENCE
3-5 years of related experience & training required Heating, Ventilation & Air Conditioning (HVAC) Certification strongly encouraged, computer experience required, Certified Apartment Maintenance Technician (CAMT) is recommended Strong written and verbal skills in English & Spanish preferred Strong customer service & conflict resolution understanding and experience preferred Candidates MUST be able to pass criminal background check and drug test.
Schedule:
8 hour shift
On call
Work setting:
In-person
Experience:
Multi-Family Maintenance: 3 years (Required)
License/Certification:
HVAC Certification (Required)
