Technology Support Specialist

Technology Support Specialist

25 Sep 2024
Texas, Houston, 77001 Houston USA

Technology Support Specialist

We are a small IT consulting company looking to expand with the right people. We set ourselves apart from other IT consulting companies by hiring professional and courteous Technicians who work well in a team environment.

The selected candidate will be required to respond to customer calls and trouble tickets as well as assist with special projects as needed. This can include troubleshooting issues over the phone, via email or going on-site to resolve issues; assisting with hardware and software installation and; running cables. The selected candidate will be responsible for documenting all issues and resolutions in a timely manner using our ticketing software; Assist with preparing quotes, SOWs and MSPs based on the client's needs; Being a liaison between clients and vendors.

Qualifications:

Strong understanding of Windows and Mac operating systems

Knowledge of networking principles and protocols

Experience with network cabling and troubleshooting is a plus

Excellent problem-solving and communication skills

Ability to work independently and as part of a team

Self-Starter

Customer-focused with a strong commitment to delivering high-quality, courteous service

Valid driver's license and the ability to travel as required

Professional appearance

To Apply: Reply to this posting with your resume and cover letter.

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