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OUR CULTURE - 5 STAR SERVICEAt VIPcare, our commitment, our passion and our culture sets us apart from others and is the cornerstone of everything we do. Our team settles for nothing less than 5 star service! We take great care of our team and great care of our patients.THE WORKSuccessful candidate will assist providers in the examination and treatment of patients following established standards and practices. Must have the ability to work in a fast paced environment with excellent communication skills.Work Schedule: Monday - Friday (8 am-5 pm)KEY RESPONSIBILITIES
Manages a care team of front and back-office medical assistants (generally 3-7 members)
Assists with scheduling, administrative and clinical duties for providers (mid-levels and physicians)
Assists with leading daily clinic huddles and assigns proactive outreach call efforts to other team members
Manages office operations and performance to ensure that front office and back office care teams operate in an efficient, accurate, and patient-focused manner
Provides extraordinary customer service to all internal and external customers (including patients, other VIPcare team members, and other departments)
Ensures new team members are onboarded and receive proper training using VIPcare’s policies and procedures
Oversees, monitors and improves clinic performance and other key performance indicators which include HEDIS, admission management, ER utilization, patients not seen, etc.
Ensures accuracy of all incoming and outgoing information including supplies, invoices, referral requests, patient records, and medication management
Informs management about current office trends, and recommends new policies or facilitates improvements to current policies and workflows
Participates in required team meetings and communicates updates and changes to physicians and staff including monthly Performance Forum meetings held regionally and the annual High-Performance Forum in Tampa
Ensures team calendar, spreadsheets, and whiteboards are current and accurate
Assists providers with obtaining and maintaining credentialing, hospital portal access, state licenses, and professional memberships
Coordinates payroll, PTO, and hour management of in-office team
Ensures compliance with Medicare Advantage Plans, HIPAA, and labor laws and is responsible for reporting any suspected breaches or compliance issues to the appropriate internal contact
Has clinical working knowledge and has the ability to perform clinical duties to include the following: take vital signs, review medications, administer injections, dispense medications, irrigate eyes and ears, dress and bandage the wound and incision, draw blood and assist physician with any/all procedures
EDUCATION AND EXPERIENCE
Associates degree (Equivalent working experience will be considered)
A minimum of 5 years of leadership experience required
Prior medical assisting experience is strongly preferred
CPR Certified
Strong oral and written communication skills
Ability to accurately read and write medical terminology
Knowledge of medical coding
Knowledge of HIPAA
Knowledge and understanding of OSHA and Biohazard guidelines
Basic computer skills, including familiarity with electronic medical records
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