Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary:As a Senior Manager, Colleague Relations, you are responsible for the execution and ownership of investigating Employee Relations concerns and providing expert consultant and guidance to managers and employees. You will work to proactively support and maintain a positive employment climate, during the course of your investigation. You will lead complex and sensitive cases including Title VII, workplace violence, and other concerns.As directed by the Director of the Colleague Relations Investigator Team, you will partner and provide guidance, as necessary, to the Employee Relations Advisors who also oversee cases in the same business units.This role will also be expected to have market oversight and report on ER activity and trends. In addition, you will be expected to identify root causes and recommend appropriate solutions to assist with improving workplace culture.This role also has responsibility to give recommendations on keeping applicable CVS policies up to date, compliant, maintained, and appropriate for the achievement of business needs and CVS culture.You will accomplish this through:
Conducting a fair and unbiased, thorough, independent, and timely investigation that meets the standards of CVS expectations, principles, and practices
Objectively making credibility assessments and determinations based on evidence gathered.
Investigating workplace complaints of violations of policy for which failure to investigate might subject CVS to serious legal or financial risk
Applying knowledge of employment harassment and discrimination laws, whistle-blowing laws, rules of evidence, and other laws pertaining to investigation plans, investigations, reports and recommendations
Timely responding to inquiries from employees and managers regarding matters involving employment practices, policies, employment laws and compliance guidelines
Providing guidance and mentorship to leaders and colleagues on all Employee Relations issues, policy interpretation and questions
Responding to employee issues and questions, providing feedback to managers to ensure appropriate action is taken
Navigating a case management system and working with appropriate partners to ensure consistency of recommendations and guidance provided.
Employee Relations Process Delivery
Employee Relations Tracking and Solutions
Participate and facilitate training and education, as needed
Required Qualifications:
At least 7 years of relevant overall experience
At least 5 years of Employee Relations Investigations experience
Willingness to travel up to 10% (including plane travel)
Preferred Qualifications:
5-10 years of Employee Relations experience
Certification in HR (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR)
Strong analytical, problem-solving, and decision-making skills
Detail-oriented with excellent interpersonal and communication skills
Ability to remain calm under pressure and manage multiple investigations simultaneously
Ability to handle sensitive and confidential information with integrity
Strong organizational and project management skills
Master’s degree preferred
Education:Bachelor’s Degree or equivalent years of relevant Employee Relations or Human Resources work experiencePay RangeThe typical pay range for this role is:$75,400.00 - $182,549.40This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)We anticipate the application window for this opening will close on: 12/13/2024Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
