QA with Medallia VOICE experience

QA with Medallia VOICE experience

08 Apr 2021
Texas, Irving, 07666 Irving USA

QA with Medallia VOICE experience

Net2Source is a Global Workforce Solutions Company headquartered at NJ, USA with its branch offices in Asia Pacific Region.We are one of the fastest growing IT Consulting company across the USA and we are hiring for one of our clients.We offer a wide gamut of consulting solutions customized to our 450+ clients ranging from Fortune 500/1000 to Start-ups across various verticals like Technology, Financial Services, Healthcare, Life Sciences, Oil & Gas, Energy, Retail, Telecom, Utilities, Technology, Manufacturing, the Internet, and Engineering.Job Title: QA with Medallia VOICE experience
Work Location: Irving, TX
Duration: 6+ months (Further Extendable)
Expand the ability to support the increasing needs of the Digital and Omni teams with respect to customer feedback. Help drive awareness and adoption of insights.- Closely partner with stakeholders to understand their roadmaps and goals in order to align VOC (Voice of Customer) initiatives
- Move from monthly/quarterly to weekly/biweekly VOC readouts to accelerate insights provided to partners
- Bring analysis of iOS and Google app store feedback under the Digital VOC umbrella
- Enhance survey strategy beyond Client and feedback tab, in collaboration with CMI and other partner organizationsSkills:
- Sourcing of VoC data from multiple sources (i.e Medallia, Chat, Glassbox, Abode) and distilling information into actionable strategic insights
- Leverage basic and advanced text analytic frameworks to categorize and quantify unstructured data to answer critical business questions
- Work with product and VoC leads to create and refine keyword identifiers for comment classification
- Ensure comment categorization and sentiment tuning are up-to-date and reflect current customer comment set and fall within proper recall and precision tolerances
- Construct and deliver insightful presentations focused on how to improve the customers' Digital experience
- Proactively identify customer friction points and work with other analysts in the behavioral and transactional space to quantify issues and opportunities
- Excellent written / verbal communication and presentation skills, with native English language skills to be able to correctly identify nuance in comments
- Ability to work with and leverage unstructured and structured data
- Proficient use of MS Office/Google Suite and related products and ability to present strategic concepts in PowerPoint/Google Slides
- Bachelor's degree or equivalent work experience in Economics, Marketing, Market Research, Analytics, Computer Science, Statistics, or related disciplineNice to have:
- Query and process voice of the customer data, cluster by theme and identify new key themes using Clarabridge (text mining application)
- 1-3 years' experience with text mining tools, SAS, Python, Hadoop, Adobe InsightRegards,
Prashant Singh
Sr. Account Manager - Enterprise Business
Net2Source Inc.
Direct # (201) 285-5087 | Board # (201) 340-8700 Ext. 509 | Fax:
Corp. HQ's : 317 George St., Suite 220, New Brunswick, NJ 08901
Website:www.net2source.comEqual Employment Opportunity Commission
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.Fast Facts about Net2Source:

  • Founded in 2007
  • 100% Minority Owned, Debt Free, Private
  • 4100+ consultants globally
  • 2550 consultants placed in the US
  • 750+ team of in-house staffing team
  • 30+ sales offices in the US, and 50+ Offices globally
  • Operations in 20 countries (US, Canada, Mexico, APAC, UK, UAE, Europe, , Europe, Latin America, Japan, Australia)

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    USD $55 - $60 hr 55 - 60 hr
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    Net2Source Inc.
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