Ability to understand complex research problems, collaboratively plan with stakeholders, and solve them in the best possible way, given the constraints
Ability to consult with multiple product areas at once, and manage their research roadmaps
Ability to distill complex research findings into clear, actionable messages consumable by various stakeholders including senior executives
Strong analysis and presentation capabilities. Comfortable in presenting to all levels of stakeholders including executives
Skilled in a variety of Qualitative and Quantitative UX Research methods and tools (particularly remote) for discovery, consolidating Information Architecture, formative evaluation, summative evaluation
Understanding of statistical concepts, and survey methods to solve a wide variety of quantitative research problems.
Educational Background in Psychology, Social Sciences, Human Computer Interactions, Human Factors or design-related academic training
Knowledge of Service Design approaches, & comfortability leading workshops
Ability to present complex research findings into easily digestible visualizations
Comfortable traveling for research. Interview and observe users at store contexts and maintain safety protocols. Expected to travel up to 25% of the time.
"MUST HAVE" SPECIFIC KNOWLEDGE AND SKILLS
Bachelor's degree in one of the above-mentioned educational backgrounds. Masters preferred
At least 3 years in a lead research role responsible for multiple products
Research Portfolioor work samples that clearly show research problem identification, problem-solving, and communication (preferably a URL shared as part of the submission)
7-9 years of experience researching B2B or B2C product ecosystems
Complete knowledge of User-Centered Design projects.
Strong Stakeholder engagement, requirement gathering, and well versed in many qualitative and quantitative research methods
Demonstrated ability to communicate clearly and concisely to all levels of stakeholders
Interest and aptitude to use a wide variety of tools to answer the research problem at hand.
A start-up mentality; do the best possible work with what is available
A strong ability to build relations and work independently
Highly skilled in remote user research, usability, and survey tools
Strong skills in Keynote/ PowerPoint to convey clear messages with data
ADDITIONAL SKILLS AND OTHER REQUIREMENTS
Consulting experience with leading Research firms, with a focus on retail digital products
EDUCATION AND EXPERIENCE
EDUCATION: Bachelors/4 Yr Degree YEARS OF RELEVANT WORK EXPERIENCE: 5+Years