Scope of PositionThe Brokerage Agent, FTZ/PSC is responsible to achieve flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency,  supporting our Vision and Mission Statement, making our promise real to all our employees and customers.General ResponsibilityExemplify and Teach Our Culture, Mission and Goals.Follow the 10 Critical Success Factors.Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.Complete 52-hour trainings per year (4.33 per month) and required training timely.Own your self-development. Prepare, follow-up and execute on your personal development goals.Correct utilization of company’s resources.Escalation of issues to immediate supervisor and/or manager, or any other required team with the adequate expertise, as example, compliance, accounting, etc.Participate in team and department meetings.FTZ Operation Understand and comply in utilizing the updated Customer SOP for all customers at all time.Ensure accurate and timely billing of customers. (move to finance section?)Properly use all Expeditor systems and tools.Ensure that all emails are handled timely (within 1 hour) and professionally. Maintain highest compliance levels for all applicable Customers requirements and stay current with developments and changes in regulations.Meet KPI Standards in accordance with the Company’s Procedures (OPS).Ensure that all customer’s legal documents are updated.Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product.Escalate issues to Lead, Supervisor or Operations Manager as needed.Actively participate in the optimization of systems, tools, processes and continuously improve the efficiency, productivity and quality of the serviceUnderstand and make sure to comply in utilizing the updated Customer SOP for all customers at all time.FTZ requests and In-bond clearances are processed as outlined in the Operational Process Standards (OPS).Review FTZ related reports and ensure accuracy PSC OperationEfficiently monitor and maintain updated our Post Entry Management Application tool.Effective review and record of customer-initiated post entry requests, including performing any modifications and request of all necessary information to complete post entry process.Proactively assess workload prioritization considering CBP deadlines and customer expectations:All Post Summary Corrections (PSC) must be completed within 300 days of the date of entry or 15 days prior to the liquidation dates, whichever is earlier.All Protests (514) must be completed within 180 days of the liquidation of the entry.All Post Entry FTA Claims (520(a)(d)) must be completed within one year of the date of importation.All Importer of Record Change Requests (Declaration of Owner, CBP Form 3347) must be completed within 90 days of the date of entry.Keep all Post Entry recordkeeping documentation properly stored in our designated locations.Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.Ensure strong knowledge and proper use of all post entry procedures with all imports departmentMonitor and properly tend to Customs rejections, PSC initiated docs required, email request, 520D USMCA refund status reviews and all related CEE communication.Consistently close off all finalized post entry & 520D projects with recaps and invoice customers accordingly.Upload all pertinent project back up correspondence and information.Review all 520D USMCSA refund request for USMCA certificate compliance.Ensure all PSCs for customer verbiage approval and appropriate compliant back up or customer confirmation prior to submission.Finance:Comply with all our policies, including the credit policy.All files processed are timely and correctly billed.Constantly work on prevent monetary losses.Compliance Responsibilities:Understand and adhere to all internal controls.Promote integrity and compliance with all company policies and regulations.Security, Health & Safety:Immediately report any unsafe conditions or incidents to the Branch’s Health and Safety representative.Promote a safe and secure work environment for all employees. 
