Description We are offering a contract for a Desktop Support Analyst position based in Midland, Texas. As a Desktop Support Analyst, you will be the backbone of our IT department, ensuring the smooth operation of our computer systems and providing timely and effective support to our users. You will be responsible for a variety of tasks, including handling user inquiries, managing user accounts, and maintaining accurate records.Responsibilities: Handle incoming queries and issues related to computer systems, software, and hardware efficiently. Work closely with a Managed Service Provider, acting as an escalation point to ensure the best service levels for end users. Troubleshoot and repair computer hardware and software, ensuring minimal downtime. Set up and manage new user accounts across various systems, ensuring secure and efficient access. Document all help desk requests and resolutions accurately using the ticketing system. Implement diagnostic programs to identify and resolve problems. Install computer peripherals for users, enhancing their productivity. Engage with customers to confirm issue resolution, ensuring their satisfaction. Oversee licensing utilization and hardware inventory, ensuring optimal use of resources. Evaluate pending software updates before implementation to prevent potential issues. Stay updated with the latest IT trends and continuously enhance technical skills. Assist in technology rollouts/upgrades, ensuring a seamless transition for users. Manage and maintain hardware and software assets, including inventory, software licenses, and hardware configurations. Adhere to security policies and procedures and assist in managing security incidents. Update and maintain IT Support-related documentation & Knowledge Base. Travel to other facilities as required by the business, ensuring consistent IT support across locations. Undertake other duties as assigned, demonstrating versatility and commitment. Requirements Proficiency in Android Development, with the ability to troubleshoot and resolve issues related to Android systems. Familiarity with Cisco Technologies, including the ability to manage, improve, and troubleshoot network systems. Expertise in Citrix Technologies, with the capability to optimize and maintain virtualization systems. Knowledge of Computer Hardware, including the ability to diagnose and fix hardware issues. Experience with Dell Technologies, with the proficiency to implement and manage Dell software and hardware solutions. Understanding of Active Directory, with the skill to manage and maintain user accounts, groups, and access rights. Proficiency in handling Apple Devices, with the ability to troubleshoot and resolve issues related to iOS systems. Knowledge of Backup Technologies, including the ability to implement and manage data backup and recovery processes. Expertise in Configuration Management, with the ability to ensure system settings are consistent and optimized across the organization. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
