Description:To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation. Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service. Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts. Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.JobDescription
To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation (http://www.teksystems.com/)
Handle a call volume of 80-100+ calls daily
Schedule:
Full-time, 40 hours per week, (http://www.teksystems.com/) Sunday-Friday(will have 1 rotating off day during the week)
MUST have a 6 day availability to work Schedules are provided two weeks in advance.
Multiple shifts available! Shift times range between the hours of 11:00AM - 11:00PM EST (http://www.teksystems.com/)
Must have a 9.5 hour window of flexibility to be able to work.
Training:
Training will be virtual training Monday-Friday 8:00AM-4:30PM CST (http://www.teksystems.com/)
No time off during training
Must be located within a 60 mile radius of Dallas, TX.
Pay: 19.50 HourlyQualifications
High School Diploma/ GED required
1-2 years of recent customer service experience working directly with customers (call center, collections, banking) (http://www.teksystems.com/)
Ability to work in a fast-pace high-volume environment
o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
§ Medical, dental & vision
§ Critical Illness, Accident, and Hospital
§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)
§ Short and long-term disability
§ Health Spending Account (HSA)
§ Transportation benefits
§ Employee Assistance Program
§ Time Off/Leave (PTO, Vacation or Sick Leave)
#priorityeast
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
