The Couplings Customer Service Representative is a customer-facing professional responsible for managing complex customer inquiries, quotations, order fulfillment, delivery performance, and technical support activities. This role serves as a key liaison between customers and internal teams to ensure exceptional service, operational efficiency, and customer satisfaction.Responsibilities include but not limited to the following:Serve as the primary contact for customer inquiries related to products, orders, pricing, delivery status, and technical applications.Prepare and manage complex quotations, proposals, blanket orders, and pricing requests.Provide technical product recommendations and application support using engineering resources and product selection tools.Process, monitor, and expedite customer orders to ensure timely and accurate delivery.Analyze open orders, backlog, and delivery performance to proactively resolve potential issues.Coordinate with Sales, Operations, Planning, Engineering, Supply Chain, and Quality teams to address customer needs and escalations.Manage customer complaints, RMA's, and corrective action requests to drive effective resolution.Prepare and communicate customer performance, delivery, and satisfaction reports as required.Maintain accurate customer, pricing, and order information within ERP systems.Support continuous improvement initiatives and special projects focused on enhancing customer experience and operational performance.Overtime may be required occasionally.
