Vacancy expired!
RESPONSIBILITIES:
Kforce is immediately adding a full-time A/V Conferencing Support Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Plano, TX.
Responsibilities:
In this role, the A/V Conferencing Support Engineer will provide Level 1 technical support to customer end users
Support customer end users with user training for self-scheduling conferences
Assist customers in scheduling and launching video conference calls
Open incident tickets for incidents and maintain the customer incident management and CMDB systems
Provide onsite support for video onsite Move, Add, Change, Delete (MACD) requests; This includes installing and removing video equipment as requested
Report and provide updates on problems with standard Poly video conferencing products to the Poly Cloud and Managed Services team
The A/V Conferencing Support Engineer will provide technical support in the resolution of non-Poly related issues including, but not limited to, 3rd party appliances and peripherals
Update and maintain customer video environment-documentation and process documentation
Perform any required testing and recovery from any Network breach related to virus attacks or any other fraudulent activities that affect managed video services on Poly equipment
Validate end-to-end service functionality upon completion of installation activities
As an A/V Conferencing Support Engineer, you will de-install and dispose of displaced hardware/assets as required, following customer asset disposal policies
REQUIREMENTS:
Associate degree or equivalent experience preferred
2+ years of working experience with customer services in direct hands-on customer facing role (not telephone support) with exceptional professionalism and customer service skills
2 years of Video Conferencing background supporting Audio-Visual and/or IT systems, including experience with Poly products and/or 3rd party video conferencing devices
1 year of working knowledge of H.320, H.323 and SIP protocols
Knowledge of Zoom or Teams conferencing a plus
Experience with installing and troubleshooting Poly video conferencing devices or other video conferencing devices such as Cisco, Logitech or DTEN
Experience with Trouble Ticket and Incident Management software systems preferred
Experience with troubleshooting and incident diagnosis of computer and/or networking systems preferred
Must be highly organized, detail-oriented, self-motivated and able to work with little supervision
Must have excellent verbal and written communication skills, including ability to train others
Understanding of data network fundamentals: TCP/IP, cabling, and LAN troubleshooting a plus
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
