The IT Restaurant Support Representative works closely with the Restaurant Support Team to ensure all technical and deployed IT solutions meet Raising Cane’s approved specifications.  This role addresses and escalates technical issues to ensure timely resolution and operational efficiency for our restaurants. Our Support Team thrives in a fast-paced, collaborative environment focused on finding the best ways to solve IT challenges for our crew.Your Impact and Responsibilities:Provide technical support to all requests from restaurants, field, and Restaurant Support Office crewmembersRespond to requests, provide and implement solutions, or route requests to appropriate pathsProcess and resolve customers’ issues using communication methods such as telephone, person, e-mail, etc.Document, track, and monitor technical problems with the intent of ensuring timely resolutions
