Position Summary: The Legal Operations Manager is responsible for partnering directly with the Chief Legal Officer to optimize the Legal Department’s processes, technology, and workflows.  This position sits at the intersection of legal, business, and technology and will focus on financial reporting, enhanced productivity, cost management, strategic planning, and process improvement within the Legal Department. Key ResponsibilitiesDepartmental Strategy, Project Management, and Process Optimization:Collaborate with the Chief Legal Officer on developing, implementing, and tracking and reporting on progress against strategic initiatives.Develop and enhance internal workflow processes, knowledge management, and best practices across the legal team.Identify opportunities for automation and continuous improvement.Technology & Tools:Manage and optimize legal technologies and platforms (e.g., CounselLink, SharePoint, ServiceNow).Provide training and support for legal department personnel on matter management tools.Recommend and implement new legal technology solutions to increase efficiency.Financial and Vendor Management:Oversee Legal Department budgeting, accruals, and spend tracking.Manage onboarding of new law firms, review compliance with billing guidelines, and negotiate rates.Partner with outside counsel and vendors to monitor billing protocols and drive cost-saving initiatives.Oversee setup of vendors and ensure timely payment and tracking of vendor invoices, settlement payments, and other payables.  Resolve invoice payment and reconciliation issues, coordinating with internal and external teams.Facilitate RFPs, vendor selection, and contract management for legal services.Reporting & Analytics:Develop and deliver regular reports, dashboards, and metrics to drive informed legal and business decisions.Ensure accurate monthly accruals and reconcile financial reports.Litigation & Administrative Support:Supervise and delegate responsibilities to Legal Operations Admin.Oversee arbitration opt-out processes, cash receipt reconciliations, service of process tracking, and membership renewals for in-house counsel.Support Chief Legal Officer in litigation management and administrative tasks.Manage small claims cases, prepare subpoena responses, and support processing of legal correspondence and service of process.Assign matters to outside counsel and other vendors as appropriate.
