1. Management Reporting & Leadership SupportPrepare reports and performance summaries for management review.Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.Assist in tracking performance data and generating business reports as directed.2. Pricing Support & Inquiry HandlingRespond to customer inquiries regarding service status and general requests.Support the preparation of freight rate quotations and pricing proposals under the guidance of the Sales lead.Provide administrative assistance for rate documentation and contract filing.3. Inside Sales Support & Database ManagementAssist in maintaining relationships with existing and potential customers through follow-up communications.Manage and update CRM systems and sales databases to ensure data accuracy.Monitor sales pipeline progress and update lead status based on team input.4. Customer Service & Internal CoordinationFollow up on customer complaints and coordinate with relevant departments for resolution.Ensure timely communication between internal teams to resolve operational issues.Support administrative tasks related to sales orders and shipment processing.5. Cross-Functional CoordinationFacilitate communication between Sales and Operations teams.Collaborate with Pricing, Legal, and Finance teams to support contract administration.Provide operational support for new business implementation and cross-departmental projects.6. Sales Documentation & Profitability AnalysisAssist in the formatting and preparation of sales materials, proposals, and presentations.Support Excel-based data tasks, such as P&L simulations and profitability data entry.Assist in compiling data for margin analysis and pricing evaluations.7. Market Research & Admin SupportConduct market research to identify industry trends and potential client lists.Provide administrative assistance for business development activities and client meetings.8. Process Improvement & Operational SupportProvide daily operational support to enhance internal workflow efficiency.Contribute to initiatives aimed at improving service productivity and customer satisfaction.Perform ad-hoc reporting, as required.Perform other job related duties as required
