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First line of contact for the resolution of logistics claims and complaint; answer questions for customers, carriers, and brokers regarding claims issuesCollect information on all incidents including damage to trucks/trailers, cargo damage and property damageManage and handle the claim process for logistics related complaints, and process damage claimsAnalyze data to determine claim’s validity; evaluate independent reports, including video, written incident reports, valuation estimated, etc.Use data, statistical and trend analysis, and observation analysis to identify root cause of freight damage exceptions and recommend counter measures to address or mitigate damage occurrence and liability exposureWork within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findingsCommunicate results to the customer or carriers within the opening 72 hours. Discuss, provide, and recommend an action plan to the management teamNotify involved parties of claim filings and/or rejected claims and work with the claimant to understand the value of damaged products and how the product should be handledDetermine next steps and order inspections in order to support the claim with the customer or carrier in an effort for resolutionEmail updates on progress or conflicts regarding the accident to all internal parties involvedEscalate and coordinate with External Claims Adjusters (e.g., insurance carriers) as neededNegotiate and determine timely settlements and claim resolutions, process payment requests and final case paperwork following discussion of valid claims with customers, carriers, and appropriate personnelOther clerical and/or administrative work
