Patient Access Supervisor – Outpatient & ER DepartmentsWe’re looking for qualified Patient Access Supervisor’s to join our Texas Health family. Is that you?Work location: Texas Health Prosper - 1970 W University Dr, Prosper, TX 75078Work hours: Full Time: Monday-Friday 8:00AM-4:30PM. Rotating, weekend/On call responsibilitiesOutpatient & ER Department highlights:· Cross-training opportunities within different areas of Patient Access· Team-oriented work environment with expanded resources from other Patient Access areas.· It is a fast-paced environment that requires quick thinking when dealing with emergency situations.Here’s What You Need
High School Diploma or Equivalent (required)
Associates Degree (preferred)
3 years of related experience (required)
CHAA - Certified Healthcare Access Associate upon hire (preferred)
CHAM - Certified Healthcare Access Manager upon hire (preferred)
CPI – Crisis Prevention Intervention training required within 60 days of start date.
Typing or Personal Computer skills, Medical Terminology and good organizational skills required.
Strong interpersonal communication, documentation and customer service skills.
What You Will Do· Responsible for the design and implementation of system and entity policies related to data collections, patient and family education.· Corporate Compliance program, patient rights and responsibilities, legal consents, release of information, medical staff bylaws and JCAHO, state and federal regulations.· Responsible for maintaining staff's productivity standards set by the department. this includes pulling reports out of ONTRAC and triaging accounts to even out worklist. Also responsible for maintaining KPI's as set forth by the department.· Responsible for reviewing patient account errors and denials that pertain to the Insurance Verification's Department. Also providing guidance to staff, which will enable them to perform necessary action to correct patient account. Distributes corrections and denials as appropriate.· Responsible for maintaining appropriate work schedules., ensures adequate staffing, and takes weekend calls as needed. Completes other duties as assigned.· Monitoring Press Ganey Scores and patient comments.· Communicate Press Ganey information with staff and communicates improvements needed with employees, ancillary departments and clinical areas.Additional perks of being a Texas Health Patient Access Supervisor· Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, student loan repayment programs as well as several other benefits.· A supportive, team environment with outstanding opportunities for growth.Entity Highlights:Since 1991, Texas Health Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. We’re a 386-bed, full-service hospital serving North Texas with incredible care and amazing people. We specialize in emergency medicine and trauma, cardiology, neurosurgery and spine, advanced orthopedics, women’s services, adult and adolescent behavioral health, an adult intensive care unit and state of the art and technologically advanced surgical services. Plus, we’re a Level II Trauma Facility, the only health care facility in Collin County to have achieved both the Level IV NICU and Level IV Maternal facility designation and have a DNV-certified Comprehensive Stroke Program.Texas Health Plano is a four-time Magnet-designated hospital, the only AACN Beacon Gold adult intensive care unit in the DFW area, accredited by the Joint Commission in Hip and Knee Replacement and a Primary Heart Attack Center. We offer top-notch benefits including an on-site childcare center created for working parents. You belong here.· Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.· Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org .#LI-BS2Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
