Patient Advocate, Registered NurseOur Quality Management Department is looking for an experienced Patient Advocate to join their team!Is that you?Work location: Texas Health Center for Diagnostics & Surgery, 6030 West Parker Road, Plano, Texas 75093Work hours: Full Time, 40 Hours, 8:30am – 5:00pmQuality Management Department highlights:
Press Ganey High Reliability approach to Patient Safety and Risk Management
Work closely with hospital managers, executive team, and peers across the system
Opportunity for educational and career growth
Here’s What You Need
Associate degree from an accredited Nursing program
Bachelor’s degree highly preferred
Other - CLIAFE Must comply with CLIA regulations regarding foreign education equivalency required
3 years hospital acute experience required
2-3 years of surgical experience highly preferred
2-3 year of risk management experience preferred
Strong professional writing skills
Experience working in the full suite of Microsoft
RN - Registered Nurse upon hire required
Excellent interpersonal and communication skills (written and verbal), strong organizational abilities, strong service orientation, sensitivity to patients needs, ability to deal with a variety of healthcare organization/delivery, satisfaction measurement, personalities w/tact & diplomacy, flexibility
Quantitative skills, expert computer skills including word processing, Survey Monkey, and database software. Presentation facilitation, and training experience, Bilingual preferred
What You Will Do
Receive complaints and/or grievances directly from patients or others on the patient's behalf by multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines and hospital policy.
Prioritize concerns in multiple or complex issues.
Oversee referral, investigation, and resolution of complaints/grievances independently and coordinate response by involved departments.
Maintain compliance with the CMS Centers for Medicare and Medicaid Services Conditions of Participation, other regulatory standards and hospital policy.
Respond to government or regulatory complaints and responds to agencies as needed.
Serve as grievance coordinator for entity.
Facilitate required grievance committee as well as prepare annual reporting as outlined in the CMS Conditions of Participation.
Texas Health Center for Diagnostics & Surgery is an 18-bed physician-owned hospital serving the people of Collin, Dallas, and Denton counties. The hospital is an award-winning facility that offers a wide range of services including robotic surgery, spine surgery, joint replacement surgery, orthopedic surgery, gynecological surgery, urological surgery, ENT surgery as well as spinal injections, outpatient GI procedures and advanced imaging studies.Designed with a boutique hotel in mind, patients enjoy a more comfortable setting than what is typically offered in a large, full-service traditional hospital. From up-close parking to room service meals prepared by a culinary trained chef, our entire hospital staff provides compassionate care that is focused on you and your family. Accredited by The Joint Commission and focused on your care and comfort, Texas Health Center for Diagnostics & Surgery strives to engage you in all aspects of care and support a culture of caring and healing.As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch, and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.Additional perks of being a Texas Health Employee
Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program, well as several other benefits.
Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice.
Strong Unit Based Council (UBC).
A supportive, team environment with outstanding opportunities for growth.
Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.
Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.#LI-TC1Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
