We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply. Responsibilities:Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.Review source code and system configurations to assist in root cause identification.Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.Document all customer interactions, issue details, and resolutions in accordance with established procedures.Communicate technical findings clearly and professionally to both technical and non-technical audiences.Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
