Public Storage is looking for a Senior IT Service Desk Technician to join our team. The Sr IT Service Desk Technician will provide level 2 telephone and service desk technical support to field and corporate users related to hardware, software, and network.Essential Duties and ResponsibilitiesResolve level 2 troubleshooting for connection, network issues, hardware problems, software errors, gate problems, phone/fax problems and escalate issues when needed. Identify and troubleshoot system wide hardware, software or network issues and escalate as necessary. Provides second level support and maintenance for complicated/integrated incidents.Configure new or replace existing property computer hardware. Evaluates risk potential and recommends solutions.Contributes and/or leads various projects.Support field and corporate employees in the use of web-based property management programs, accounts payable, and time-entry programs.Assist property managers in resolving input errors.Answer questions regarding proper use of property operations software.Process password and proxy access requests.Triage and open service desk tickets for messages, self-service and live incoming calls.Run system performance and availability tests. Verify daily LOA/Termination Reports, Daily Recaps, and DMPortal verifications.
