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Job DescriptionAn employer is looking for a Senior Network Engineer in the Plano, TX area. You will primarily be supporting the customers enterprise network environment and leading various network related projects correlated to network design, migrations, and new build outs. You will own these projects as the lead, interface with customers, manage the related vendors and support the customer needs based on priority. You will also act as a point of escalation for any tier 3 issues that are escalated from the NOC. Additional tasks will include:Ensure that all service deliverables are clearly defined and communicated internally and externally.Serve as an escalation point to resolve network operation issues and coordinate resolution of high impact issues.Take over network operation supports fully from network implementation team after the cutover/change of new network environment.Take ownership of network service delivery and be responsible for providing excellent network operation services to customers and achieving the organization's goals.Coordinate service delivery functions with operational activities, resources, and processes that provide support for troubleshooting, maintenance, provisioning, and technical assistance.Have the authority to make quick decisions to resolve customer issues and work with various teams to identify issues and implement measures from a network service delivery perspective.Create trouble report and route cause analysis in the event of major outages.Leads defined and regular reporting sessions to meet performance targets.Prepares cost estimates for staff resources, vendors, consultants, hardware, and service costs (i.e. WAN, Internet, voice circuits, etc.)Manage issues, risks, change controls, and status reporting.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .Skills and Requirements7-10 years experience in network engineeringStrong Cisco background and Juniper experienceHeavy LAN/ WAN backgroundExperience in network design best practices, build out and support migrationsExperience with SDWAN, MPLS, OSPF, EIGRPProject lead/ customer facing experience- vendor management, design new build outs, migrations, etc.Experience in network escalation role, able to support tier 3 issuesFundamentals of Networking and demonstrated experience supporting large-scale enterprise network environments. CCNP nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.
