Description We have an exciting opportunity for a motivated Customer Experience Specialist! If you are a customer service professional who is passionate about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers' experiences across the organization.Major responsibilities
Develop engagement and marketing strategies for new products or services
Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
Collect, observe, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
Work in an environment that is strategic, high-volume, and fast-paced
Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers' experiences Requirements - Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
Individuals who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities
Advanced business writing skills, including the use of email correspondence
Experience interpreting and analyzing data to enhance customers' experiences
Strong computer skills including knowledge and experience with customer relationship management software (CRM)
Contact us today if you are available to start promptly and meet all the qualifications.. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
