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When you join Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities.Allied Universal® is hiring a MaRC Training Manager. The Monitoring and Response Center (MaRC) Training Manager is responsible for the design, development, implementation, coordination, and facilitation of strategic training programs consistent with corporate policies, security industry and Allied Universal standards and procedures to educate employees for business processes, technical skills, and systems training.RESPONSIBILITIES:Identify training and development needs within the organization through job analysis, appraisal schemes, and regular consultation with management staff
Interact with upper management to determine the specific requirements in each job description
Collaborate with supervision and management to design and modify monitoring and manage service strategies to ensure that employees are performing job duties according to accepted standards and as expected from their training
Develop metrics and reporting methods to assess and record employee participation in training sessions, as well as during the performance of their duties
Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
Amend and revise training material as necessary in order to adapt to changes occurring in the work environment
Partner with individual departments to outline deliverables, expectations, and risks to include specific training needs for staff
Ensure that all training materials and programs are compliant with laws and regulations governing the industry
Perform periodic review of the performance of each employee by monitoring their activity, reviewing work product, or through post telephone call recording assessment
Notify supervisors and managers of the results of such monitoring and/or review and implement a program of remedial training to address any identified points of improvement
Provide monthly reports of the observations and remedial exercises
Perform a structured and consistent orientation and on-board training activity for all new employees, ensuring a standard for the minimum level of knowledge and tested understanding on the part of each new employee
Complete any requirements and maintain certifications in order to comply with any regulatory agency or applicable company standards
QUALIFICATIONS:High School diploma or equivalent is required.
Minimum of three (3) years of experience as a trainer or in a training-oriented vocation, such as education, quality and remedial assessment, or course development for a private, public, or governmental organization
Outstanding oral and written communication skills
Broad knowledge of training techniques, methods, theories, materials, and programs
Ability to engage trainees in discussions during educational sessions
Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology including Outlook and other various internet applications.
Professional, articulate, and able to use good independent judgment and discretion
PREFERRED QUALIFICATIONS:Prior experience as a training manager inside of an alarm monitoring center
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Texas-RichardsonJob Category: Security Technology Services
