Detailed Description We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.Roles and Responsibilities:
Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
Support the setup and configuration of software applications and operating systems.
Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
Conduct hardware replacements and upgrades as required.
Document all actions in accordance with standard company policies and procedures
Provide hands-on assistance with network cabling, patching, and connectivity issues.
Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices
Additional Duties:
Additional duties as assigned
Skills and Experience:
Proven ability to troubleshoot and resolve technical issues
Ability to react quickly and professionally in stressful situations
Superior multitasking skills in stressful situations
An attitude that puts a sense of urgency around restoring client services
ITIL Foundations considered an asset
Consistently seeks to develop self and skills needed to be prepared for future opportunities, commitment to continuous process improvement
Must perform well in high-energy, dynamic, and team-oriented environments
Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels within the organization
Must possess effective verbal and written communication skills
High degree of initiative, mature judgment, and discretion
Client experience focused
Ability to lift up to 75 lbs.
Clean driving record and ability to pass background checks
Minimum Qualifications/Technical and Educational Requirements:
High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
Relevant certifications such as CompTIA A+, CompTIA Network+, or equivalent preferred.
Strong understanding of computer hardware, networking principles, and IT infrastructure.
Excellent problem-solving skills and attention to detail.
Ability to work independently and collaboratively in a team environment.
Strong communication and interpersonal skills.
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