Elevate your security career with Allied Universal® Enhanced Protection Services, a global leader in security and threat mitigation. We specialize in risk consulting, executive protection, intelligence, investigations, and emergency response, offering exciting career opportunities for professionals passionate about security and safety. Join our diverse, inclusive, and innovative team committed to excellence in the security industry and make a meaningful impact. Explore key roles, such as executive protection agents, intelligence analysts, armed security operatives, x-ray screeners, and security consultants. Enjoy comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, and exclusive perks.Our risk and consulting group, under Allied Universal® Enhanced Protection Services is hiring a Customer Service Representative. This position is responsible for monitoring and response, emergency dispatching and incident report and analysis. Establishes, maintains and reviews schedules for all Emergency Response service; matches available officers and/or subcontractors to post; distributes schedules; coordinates with appropriate supervisor and management staff to contact and redeploy staff to fill call-offs; coordinates response to schedule changes and client requests; verifies that schedules are maintained real-time and validates that contractually stipulated officer requirements are met, and posts are filled with qualified personnel at proper pay/bill ratios. Coordinates efforts to input information into automated resource system; takes and logs calls from sites.This position may require working on holidays if they fall on your regularly scheduled workdays. Flexibility and commitment to the team during peak times are essential. This is a full-time role that is required to be in office 100% of the time.Schedule:Thursday from 6:00pm – 2:00 am AND Friday - Monday from 10:00pm - 06:00amDescription of Duties:
Maintains site coverage at all times; tracks requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
Ensures that accurate timekeeping, payroll, and billing data is posted in automated payroll and billing system; interfaces with accounts receivable and payroll departments to make corrections as necessary.
Holds margins at or above 23% and payroll/billing accuracy to 98% or better in accordance with company standards.
Maintains current knowledge of client contracts and requirements.
Provides phone and email monitoring for emergency security related services.
Dispatching of unarmed, armed and Law Enforcement officers throughout the country in emergency situations.
Capabilities for regional and worldwide monitoring exist and may be instituted on an as needed basis.
Responsible for completing and maintaining documentation on requests from the beginning of the request from a client through the end of the process which includes providing pertinent information to our accounting staff for pay and bill purposes.
Coordinates scheduling changes with Operations Managers, Off-Duty Officers and Subcontractors; serves as a liaison with clients and Operations Management, Off-Duty Officers and Subcontractors in resolving scheduling, training, billing and payroll challenges.
Performs tasks and duties of a similar nature and scope as required for assigned office. The above job description is subject to change. The Security Assurance Center Operator may be asked and expected to temporarily perform duties outside of the job description. Minimum Qualifications:Associates Degree preferred and 3 years of related experience (1 of those years in an emergency response role is preferred), or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.Competencies (as demonstrated through experience, training, and/or testing ):
Understanding of security operations.
Ability to maintain professional composure when dealing with unusual circumstances.
Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.
Ability to understand and provide instructions in written, oral, diagrammatic, or schedule form.
Ability to use personal computers and office productivity software.
Ability to write logs and reports.
Planning, organizing, and leadership skills.
Ability to communicate clearly and concisely.
Ability to be an effective team member.
Courteous telephone manner.
Strong customer service and service delivery orientation.
Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
Working Conditions:Works inside of the office most of the time, monitoring all client sites.Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Texas-RichardsonJob Category: Administrative
