Front Desk Associate (In-Person) Department: Support Location: Round Rock, TX Who We Are Maxwell Locke & Ritter LLP (https://www.mlrpc.com/) is the largest locally owned accounting firm in the greater Austin area. We’re known for offering exceptional work-life balance and our dedication to our people, our clients, and our community. We’ve been named Accounting Today's "#1 Best Mid-sized Accounting Firm to Work For” (https://www.mlrpc.com/articles/maxwell-locke-ritter-named-2021s-1-best-mid-sized-accounting-firm-to-work-for-by-accounting-today/) in the US three of the past five years, with a 2nd place ranking in 2020. What Sets Us Apart We’re redefining what it means to work in public accounting by:
Instilling the belief that “No success at work is worth failure at home,” (https://youtu.be/fZ6Aa8Zyngs) while recognizing everyone’s version of “home” is unique to them
Leaning on our core values (https://www.mlrpc.com/culture/) and showing genuine care and concern for one another
Empowering our people to do what’s best for them, while providing exceptional client service
Cultivating an environment that allows our people to thrive personally
Investing in the professional growth of our people
Want to see it for yourself? Check out our Instagram (https://www.instagram.com/MaxLocRit/) (@maxlocrit) and watch this video (https://youtu.be/-Q8olxEA-aI) to learn about the employee experience at ML&R.
What You'll Be Doing
As administrative assistant, you will work with the support team to provide a variety of administrative services necessary to keep a professional services firm functioning. You will work as part of our front desk team to support the firm’s team members and clients in our Round Rock office. This is a full-time, non-exempt position. Overtime may be occasionally required during peak periods.
Responsibilities for this role include, but are not limited to the following:
As part of our front desk team, you will assist with the following duties:
Ensure that the office is clean and ready for guests at all times
Answer and direct incoming phone calls
Welcome and direct any visitors or clients
Administer parking validations
Receive and distribute incoming mail and deliveries
Process outgoing mail, including taking certified mail to the post office as needed
Facilitate courier deliveries
Monitor and distribute e-faxes
Respond to email requests in a professional, timely manner (individual and shared inbox)
Communication to employees regarding office procedures and relevant building updates and announcements as needed
Coordinate food deliveries for various internal and client meetings and assist with catering setup and clean up as needed
Order and stock office and break room supplies
Coordinate building access for employees, including requesting and deactivating access cards
Vendor coordination, building management, and maintenance as needed, including requesting vendor access and coordinating with vendors to obtain current certificates of insurance
Data entry and management
Assist all associates, partners, and clients by providing a variety of administrative support including regular assigned duties and other tasks as assigned
Provide backup to other support team members as needed, including occasional backup for our Downtown Austin front desk
Participate in support team meetings and contribute to ongoing process improvement
Our Commitment to DEI
As a firm that embraces people from different backgrounds, we encourage applications from diverse candidates. Maxwell Locke & Ritter is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion at all levels of our firm. To support this endeavor, our DEI committee focuses internal efforts on awareness, recruitment, and outreach.
Maxwell Locke & Ritter LLP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
What We Offer:
PTO: 22 days (increases with firm tenure) plus 8 paid holidays and 2 floating holidays
Paid parental leave and paid bereavement leave
Annual bonus through profit-sharing plan
401(k) plan including profit-sharing contribution
Insurance: medical insurance (cafeteria plan including medical and dependent care flexible spending accounts), dental insurance, vision insurance, term-life and accidental death and dismemberment insurance, short-term disability, long-term disability
Employee assistance program
Continuing professional education
Many more perks and benefits
(Employees must work a minimum of 30 hours a week to be eligible for the following benefits: Medical, Dental, Vision, Health Savings Account, Limited Purpose Medical Flexible Spending Account, Full Medical Flexible Spending Account, and Dependent Care Flexible Spending Account, Term Life and AD&D, Long-term Disability and Employee Assistance Program.)
What We’re Looking For:
2-3 years of relevant work experience (Experience at a CPA or professional services firm is a plus, but will consider other in-person customer service/hospitality experience coupled with administrative skills)
High school diploma or equivalent
Ability to work in-person at our Round Rock office from 8am – 5pm, Monday through Friday
Proficiency with Microsoft Office Suite and Adobe Acrobat
Experience with database management (Salesforce and CCH Axcess experience is a plus)
Highly motivated team player
Ability to demonstrate friendly and professional demeanor to associates, partners and clients at all times
Superior organization and project management skills with proven ability to be detail-oriented, appropriately prioritize tasks and meet deadlines
Strong verbal and written communication skills
Ability to work well both independently and with others to help accomplish the overall mission and goals of the firm
Ability to provide a high level of customer service
Ability to adapt to changes in the work environment, including managing competing demands and dealing with frequent change, interruptions, or unexpected events
Excellent problem-solving skills
Ability to maintain a high level of confidentiality
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