We are looking for Shift Managers to join our Buffalo Wild Wings GO team!Shift Managers are responsible for coaching Team Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.Responsibilities:Team Environment:
Support a respectful team environment
Communicate shift priorities, goals and results with team members
Support the training of team members as requested
Provide coaching and feedback to team members
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Resolve guest issues
Ensure Brand standards, recipes, and systems are executed
Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
Profitability:
Drive sales goals and results
Execute restaurant standards and marketing initiatives
Manage cash over/short during shift
Ensure all products are prepared according to Brand standards
Skills and Qualifications:
Fluent in English
Restaurant, retail, or supervisory experience
Math and writing skills
Basic computer skills
At least 18 years of age (where applicable)
High School diploma or equivalent, preferred
Competencies:Great Focus: Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery processPassion for: Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Contributes to the overall team performance; understands how his/her role relates to othersProblem Solving and Decision Making: Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessaryInterpersonal Relationships & Influence: Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitmentsCompany Introduction Buffalo Wild Wings fuels moments worth sharing –for our guests and for our team members. Yes, it is literally working at a Sports Bar and all the energy that comes with it. But Buffalo Wild Wings is also a place to start the next phase of your career. Whether you grow in our system here at Buffalo Wild Wings or your game-plan finds you somewhere else, we want you to have an experience here that lasts a lifetime. We’re a brand on the rise, and we need great people as we write the next chapter of our story.If that’s you, pull up a barstool.
