Account Manager / Customer Success Manager - Cloud / Web Hosting (Remote)

Account Manager / Customer Success Manager - Cloud / Web Hosting (Remote)

03 Nov 2023
Texas, San antonio, 78202 San antonio USA

Account Manager / Customer Success Manager - Cloud / Web Hosting (Remote)

This Jobot Job is hosted by: Karyn Spies
Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume.
Salary: $55,000 - $65,000 per year

A bit about us:

We deliver software, solutions, and managed services for mission-critical sites, stores, and applications to SMBs and the designers, developers, and agencies who create for them. Our Managed Hosting practice include Managed Cloud Servers, which enable businesses to deploy a cloud environment in minutes. We make value-added technology solutions more accessible providing a cost-effective way to deploy hosted websites and applications rapidly while delivering the power of an enterprise solution at a price that meets ongoing budget requirements.

Why join us?

We've built a company and culture with the sole focus of making sure we earn the highest customer loyalty scores in the industry. (And we do!) Our scores are among the most loved brands in the world, ranking above Rackspace, Zappos, Amazon and Netflix to name a few. We also offer

  • 100% employer paid benefits options - Medical, Dental, Vision, Prescription
  • Traditional and Roth 401k with company matching
  • Fun employer-sponsored events
  • Collaborative team culture
  • Voice in how things get done
  • Access to ongoing training

Job Details

As a Customer Success Manager, you will be responsible for relationship management through activities aligned with retention and supportive of revenue acquisition, including the long-term growth and success of our customers through a deep understanding of their business needs, their products and services, and by providing exceptional support at every turn.

You will connect with key decision makers and stakeholders from your assigned set customer list and oversee communications between customers and internal teams to ensure successful life cycle support.

  • 2+ years proven account management experience
  • Knowledge of web hosting industry, RPM-based environments, basic networking concepts, compute and storage standards, etc.
  • Experience in delivering client-focused solutions based on customer needs
  • Demonstrated ability to communicate, present, and effectively influence at all levels
  • Proven ability to manage multiple projects at a time while paying strict attention to detail
  • Excellent listening, negotiation, and presentation skills

  • Help customers find greater value with their products through onboarding activities
  • Drive retention efforts and revenue increases within existing/assigned account base
  • Assist Sales Teams in delivering meaningful infrastructure and technology reviews
  • Document and communicate risk assessment data and revenue movement with assigned territory of accounts
  • Work with assigned clients to manage product driven projects that impact infrastructure or performance
  • Develop and nurture close relationships with assigned customers in order to advocate on their behalf
  • Assist with high severity requests or issue escalations
  • Work with Implementation Specialists to ensure timely and successful delivery of services according to customer needs and objectives

Interested in hearing more? Easy Apply now by clicking the "Apply Now" button.

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