Join Chase as an Account Specialist II in the unclaimed property department where you will work with a dynamic team to ensure smooth transactions.As an Account Specialist II on the Unclaimed Property team your main responsibility is to serve as the centralized reporting utility for unclaimed or abandoned property & assets across the firm and is responsible to report and remit eligible property & assets to 54 states/territories and Canada.Job responsibilities
Navigate multiple technologies
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer focus
Document customer account activities thoroughly and concisely
Demonstrate personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Make appropriate decisions on behalf of our customers quickly and effectively
Prioritize work effectively to ensure efficiency
Abide by all applicable regulatory and department practices and procedures
Able to work independently and in a team environment
Exercise independent judgement and critical thinking
Required qualifications, capabilities, and skills
High School diploma/GED
Minimum of one year of customer interaction or customer support experience either by phone or face-to-face
Proficient with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment
Experience with Microsoft office applications - specifically Excel
Excellent communication skills with internal and external parties
Work Schedule: Monday - Friday 8:00am - 4:30pmWork schedules will vary. Candidates must be willing to work schedules during our operating hours Monday - Friday.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/Veterans
