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The purpose of this job is to supervise and train External Distribution Channel (EDC) Agents and/or Territory Agent Managers who sell the UnitedHealth Group (UHG) portfolio of products offered to Medicare beneficiaries and individuals age 50+. The EDC Agent Manager is responsible for achieving assigned sales/membership growth targets through the agents in his/her territory/territories.If you are located in Texas, you will have the flexibility to telecommute as you take on some tough challenges.Primary Responsibilities:
Partner with the EDC Recruiting Manager to source and select candidates to ensure a continual pipeline and sufficient base of staff to meet assigned sales/membership growth targets
Act as a liaison between EDCs and UHG sales process owners to ensure EDCs are appropriately set up and supported across their lifecycle. This includes, contracting, licensing/appointment, certification, training, enrollment administration, commission payment, agent servicing, etc
Partner with the Community Developer (CD) and Sales Director (SD) to identify and develop relationships with individuals and organizations that influence the buying behavior of our target consumer (e.g.; Providers, Regulators, Faith Based Organizations, and Associations)
Organize involvement in formal and on-the-job training to ensure an accurate understanding of our products, compliance/policy requirements, sales processes, brand and value proposition messages and sales systems
Facilitate engagement of EDCs in executing these plans and ensure that EDCs appropriately build and advance our brand and value proposition and represent our product portfolio and service offerings
Compliance: Ensure EDCs adhere to sales and marketing guidelines associated with Medicare regulations, partner expectations and company policies and procedures
Organize activities, leads and territories to ensure effective and efficient coordination across the territory
Conduct ride-alongs to observe sales techniques and ensure alignment with expectations and compliance with CMS regulations
Coach/develop staff to achieve quantitative and qualitative performance targets
Use data and insights to coach for optimal performance
Monitor sales results, trends and hold representatives accountable for achieving targets
Provide a structured certification process, training processes and the available systems tools
Coach and manage performance
Manage day-to-day time and activities of assigned EDCs have to ensure appropriate leading indicators of success and corresponding sales results
Continually build and nurture EDC agents
Conduct regular one-on-one meetings to review sales results/activities and provide feedback/coaching on opportunities for improvement
Understand the strengths and weaknesses of each organization and how it impacts the marketplace
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
A state health insurance license is a requirement for this position by State law
3+ years sales experience in Medicare, managed care, healthcare or financial services
Proven professional relationships within broker market or network sources
Able to travel up to 75% time within assigned sales market
Business development experience
Reliable vehicle, driving record in good standing and appropriate insurance
Proficient in MS/Office (Word, Excel, Outlook & Power Point)
Proficient with technology resources (computers/ mobile devices, Internet, social media platforms & networks, software applications, virtual presence, etc.)
Live within commutable distance to this San Antonio, TX market area
Preferred Qualifications:
Bachelor’s or Master’s degree
Broker management experience
Medicare Advantage Special Needs Plans, DSNP or managed care sales experience
CMS regulations knowledge
Established relationships with non-profits, senior centers etc.
Demonstrated Skills:
Strong written and verbal communication skills
Effectively communicate complex information via in-person presentations, phone conversations and emails
Solid reporting and analysis skills
Comfortable in a metrics driven environment
Careers at UnitedHealthcare Medicare & Retirement. The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter PolicyDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords:External Distribution Channel Agent Manager, Medicare & Retirement, San Antonio, TX, Texas, Telecommute, Telecommuter
