Medical Center Ophthalmology Associates located in San Antonio Texas offers compassionate care for every eye condition. (MCOA) Board certified physician's offer comprehensive eyecare their team is totally dedicated to help you see better.The Call Center Representative is the first point of contact for the organization. The Representative handles incoming calls from patients, outside partners such as Doctor’s Offices or Pharmacies and the public, schedules appointments, makes follow-up calls to patients and provides accurate information. Exchanges pertinent and non-routine information, answers questions and offers guidance via the telephone with individuals on a continual basis and doing so in a caring and professional manner. Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions Scheduling and rescheduling patient appointments Maintaining cohesive physician schedules for all locations Obtaining necessary information from patients to create a comprehensive medical advisory Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs Able to maintain composure and patience with demanding phone calls Accurately and efficiently process and transfer calls as needed using a multi-line phone system Maintains clean, orderly working area and shared workspace Attends required meetings and participates in committees as requested Participates in professional development activities and maintains professional affiliations Maintains confidentiality regarding patient accounts statusEducation: High School or GED required. Associate Degree or related health-care certification preferred.
Experience: One year of experience in customer service, front office and/or related clinical environment required; working knowledge of medical terminology.
Knowledge of Compulink preferred.
Computer skills: Strong computer knowledge and skills with a minimum typing speed of 45 AWPM.
Able to navigate multiple system applications.
Customer service: Ability to interact with patients from all economic, educational, social, etc. backgrounds.
Ability to treat all patients with respect.
Communication: Ability to effectively communicate both verbally and written and in a manner conducive to the patient’s age and developmental stage.
We offer a competitive benefits package to our employees: Medical Dental Vision 401k w/ Match HSA/FSA Telemedicine (100% company paid) EAP (100% company paid) Group Life/AD&D (100% company paid) STD (100% company paid) LTD (100% company paid) Generous PTO Package 7.5 Paid Holidays Flexible Scheduling Employee Discounts and PerksWe are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employeesJob ID: 2022-4081 External Company URL: https://www.eyesouthpartners.com/ Street: 9157 Huebner Rd