Description Our client has an employment opportunity for a Customer Service Representative located in San Antonio, Texas. This role involves providing excellent customer service in a call center environment, processing customer applications, and maintaining accurate records. Responsibilities: Handle customer inquiries and resolve them promptly and efficiently Process customer applications and ensure they are accurately documented Monitor customer accounts and take appropriate action when necessary Use Spanish language skills to cater to a diverse customer base Maintain accurate customer records and update them as necessary Use 'About Time' and other relevant software for efficient customer service management Ensure a high level of customer satisfaction by providing excellent service at all times Utilize call center customer service skills to manage high volume of customer interactions Work collaboratively with the team to meet and exceed service goals Continually improve service procedures and practices based on customer feedback and industry best practicesRequirements Demonstrated proficiency in Customer Service Familiarity with the software 'About Time' Previous experience in a Call Center Customer Service role Proficiency in the Spanish Language Knowledge of 'A Plus' software is advantageous Excellent communication and interpersonal skills Ability to handle and resolve customer complaints effectively Experience in managing customer relationships and creating a positive experience Proficient in using computer systems for data entry, communication, and record keeping Ability to work in a fast-paced environment and handle multiple tasks simultaneously Strong problem-solving skills and the ability to make decisions under pressure High level of patience and professionalism when interacting with customers Willingness to work in shifts, during weekends, and holidays if required Ability to maintain customer confidentiality and adhere to data privacy rules High school diploma or equivalent educational qualification is required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
