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Job Purpose:The service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.Job Responsibilities:
Checks station before, during and after shift for proper set-up and cleanliness.
Explains any specials and/or restaurant promotions for guest awareness.
Verbally communicates, in a calm, positive demeanor with the kitchen, service, beverage, convention services, and engineering staff, as well as the guest host to ensure timely execution of events, quality service, and adherence to all applicable federal, state, local safety and health regulations and corporate standards.
When complete, retrieves order from kitchen, confirms accuracy of the order, lifts and delivers to the guest along with the appropriate condiments. Abides by all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guest.
Records the details of the order from the guest, repeating the order to the guest to check for accuracy.
Carry trays up to 50 lbs. Serves food, beverage and condiments/accompaniments to guests in a friendly and courteous manner to ensure guest satisfaction.
Quietly removes china, glassware and silverware from tables at the end of the meal. Delivers dirty china, silver and glassware to kitchen stewards area.
Inputs the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.
Greets the guests and respond to requests in a friendly and courteous manner.
Pre-bus table as needed, making sure tables are clear of empty dishes.
Replenishes beverages as necessary and check with guest for overall satisfaction.
Markets and serves upon request any dessert items and/or specialty coffees.
Ascertain guest satisfaction and present check. Processes check per hotel procedures.
Other duties as assigned.
Job Skills:
Knowledge of the appropriate table setting and service ware.
Knowledge of food and beverage preparation, service standards, guest relations and etiquette.
Ability to communicate in English with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, to collect accurate information, and to resolve problems.
Ability to read, write, and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and recite orders.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to stand, walk and continuously perform essential job functions on a variety of shifts, for extended periods of time.
Ability to listen, and communicate effectively.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to push/pull cart/ table weighing up to 150 lbs.; grasp, lift to waist and carry items weighing up to 50 lbs.
Ability to adjust quickly to changing conditions.
Ability to operate beverage and toast equipment.
Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
Ability to remember, recite and promote the variety of menu items.
Qualifications StandardsEducation:High school graduate or equivalent preferred.Experience:Previous food service experience preferred.License/Certificates:Food Handlers Certification required.TABC required.Zachry Hospitality offers an industry leading benefits package for our Team Members including:
Medical, Dental and Vision Insurance
Life Insurance
401k
Paid Leave
Referral Bonus Program
Employee Assistance Program
Paid Time Off Program
Hotel Discount Program
And Many More
