Helpdesk Support Specialist DTSI is seeking a Helpdesk Support Specialist to provide sustainment services in support of Cyber services to military organizations across the country. The qualified candidate will support a team of cyber operators, engineers, developers, and specialists through problem resolution and escalation by leveraging and developing program knowledge databases and ticket solutions as needed. Duties and Responsibilities
Address helpdesk issues with fielded products, provision products, develop administrative tools, and provide internal IT support for the depot
Ensure a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
Oversee the operation of Tier 2/3 help desk and serve as a focal point for customer concerns
Document, track, monitor problems to ensure a timely resolution
Report availability and health of infrastructure to customers via database reports
Provide first-level support to end-users for software, hardware, network, and applications
Qualifications
2+ years experience in an IT Helpdesk position
Experience with a ticketing system (Remedy/JIRA)
2+ years experience with hardware and software support
Familiar with network infrastructure and cyber operations within a classified environment
Excellent critical thinking, problem-solving, and communication skills
Strong time management and organizational skills
Education
Associate degree in Information Technology, Computer Science, or related field of study; 2+ years related experience may substitute for Degree
Security Requirements
Top Secret / Sensitive Compartmented Information (TS/SCI)
DoD 8570 IAT Level II Certification (Security+ce)
Inclusion & Diversity DTSI is an Equal Opportunity/Affirmative Action Employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Disclosure DTSI is an equal opportunity employer that uses E-Verify to confirm work authorization. Background investigations may be conducted to determine applicant’s eligibility for a Department of Defense security clearance. EEOC Know Your Rights Pay Transparency Nondiscrimination Provision Why DTSI DTSI has built an unwavering reputation of delivering cutting-edge IT solutions with a focus on exceeding customer expectations and a relentless drive to be the best in the industry. Our success, undoubtedly, is a direct result of our people. We are intentional in seeking individuals who are hard-working, disciplined, visionary, and approach all tasks and interactions with an attitude of excellence. If this is you, we invite you to join Team DTSI! Benefits
401(k) Retirement Plan with Employer Contribution
Paid Vacation Time
Paid Federal Holidays
Paid Sick Leave
Health Insurance
Dental & Vision Insurance
Short and Long Term Disability
Life Insurance
Supplemental Insurance (Accidental, Hospital Confinement, Cancer Assistance, Critical Illness)
Certification & Tuition Reimbursement
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