In this role, you'll help patients access primary and specialty care through a centralized healthcare call center. You'll manage inbound and outbound calls, coordinate appointments, verify patient eligibility and information, and document interactions in MHS GENESIS while providing professional, responsive customer service.Employment: Full-timeWork Arrangement: Remote – San Antonio, TXCompensation:$20.68–$22.98 USD per hourHealth & Welfare (H&W): Up to $5.09 per hour, in accordance with the Service Contract Act (SCA).Schedule: Monday–Friday, with an assigned shift between 6:00 a.m. and 6:00 p.m. Pacific Time, excluding federal holidays. Overtime may be required.Key ResponsibilitiesSchedule, reschedule, and cancel primary and specialty care appointments while correcting booking errors as needed.Handle inbound and outbound patient calls, supporting timely appointment coordination and one-call resolution.Verify patient eligibility and update demographic information to support accurate scheduling and access to care.Coordinate specialty referral appointments, preventive health scheduling, and patient care reminders, including pre-appointment instructions.Process appointment requests through secure messaging, document patient interactions in MHS GENESIS, and prepare outbound specialty-care notification letters.Coordinate appointments across healthcare departments and military treatment facilities while maintaining accurate records and established service and privacy standards.
