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Purpose of JobWe are currently seeking a talented Program Manager Lead for the San Antonio, Phoenix, or Plano office.Leads the management, execution and delivery of large-scale programs (multi-year, large cost and scope, etc.) and/or the oversight and governance of programs to ensure alignment to the CoSAs strategic imperatives and to monitor program health. Works to achieve multi-year program deadlines, scope and overall program benefits. Defines multiple program strategies based on business demand and ROI expectations.Job RequirementsAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.USAA Careers - Award Winning Workplace (17 seconds)USAA Careers – World Class Benefits (31 seconds)Tasks:Identifies and manages existing and emerging risks that stem from business activities and the job role. Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. Follows written risk and compliance policies and procedures for business activities. Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs. Defines and maintains multiple program strategies based on business demand and ROI expectations. Works closely with project sponsor and cross-functional teams, to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new programs. Directs analyses, root cause identification and development and recommendation of key work products. Applies expert knowledge of the business, its products and processes to assess program risks and rewards across multiple technologies and business goals. Negotiates agreements, settles disputes equitably and diffuses high tension situations. Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity. Responsible for developing multi-year business plan to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value wherever possible. Mentors Program Managers in developing business strategies, identifying benefits and defining alternatives across departmental programs and across USAA programs. Ensures compliance with company and regulatory policies and procedures. Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required). Adheres to governance rigor required for work effort. Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management framework.Minimum Requirements:Bachelor's Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
8 years of project and/or program management experience, including experience defining a new program and/or managing large-scale projects.
Expert level of experience in Principles of Project/Program or Portfolio Management.
Experience in program management and execution experience delivering complex work efforts working with Waterfall and Agile methodologies.
Stakeholder management and influencing skills.
Advance understanding of risk management policies and procedures.
Comprehensive knowledge of program management methodology and techniques; program performance evaluation and change management principles.
Extensive experience developing, maintaining and reporting on large cost project/program budgets.
Strong business acumen and/or demonstrated learning agility to quickly increase business expertise.
Qualifications may warrant placement in a different job levelWhen you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.Preferred Experience/Skills:Ability to ensure that development must meet the economic business goals established by the portfolio.
Ability to collaborate with Agile Release Trains (ARTs) and Solution Trains to build the required functionality.
Experience in creating a continuous flow of value through a large complex program.
4+ years of managing multimillion dollar/multi trains in multiple methodologies, including 3rd party and vendor relationships experience in SAFe and other various methodologies.
Expert knowledge in program management tools and methods.
Experience working in a strategic planning Agile environment prioritizing competing outcomes across P&C and the Enterprise.
Experience leading large-scale initiatives.
Knowledge or execution of Information Technology development methods for new products, systems maintenance or modernization.
1+ years of Business Process Risk and Controls Experience.
4+ years of P&C Insurance experience.
Relocation assistance is not available for this position.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Must complete 12 months in current position (from date of hire or date of placement) or must have manager’s approval prior to posting.Last day to apply to the opening is 11/03/20 by 11:59 pm CST time.If you are an existing USAA employee, please use the internal career site in OneSource to apply.Find your purpose. Join our mission.USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
