Responsible for conducting diagnostic procedures to isolate equipment malfunctions and verify the cause(s) of the problem, assess the severity of malfunctions and determine corrective action required to restore the system to operation.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Troubleshoot and repair equipment.Verify the integrity of accessories and clean the equipment.Configure equipment to customer specifications.Install RAM, hard drives, video cards, CD-ROMs, and other peripherals.Keep the tracking and inventory databases up-to-date.Set, configure, and troubleshoot PCs/laptops and printers in a LAN environment.Analyze, test and evaluate new products.Maintain library of current BIOS, drivers and patches for supported equipment.Support remote access for laptop users and maintain call tracking and inventory databases.Required Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishDemonstrated in-depth ability to use Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)Demonstrated ability to install, repair and troubleshoot computer hardware and peripheralsExperienced at repairing computer hardware including Windows-based PCs and Macintosh Apple platformsEffective in working with users remotelyEffective communication skills to relate with end user, team members and support workersAbility to ensure that all requests from user are logged and right procedures are followedAbility to manage time and priorities effectivelyAbility to work without supervisionCommitted to learn and relate technical conceptsRequired EducationBA/BS in Information Technology, Computer Science, or related field or equivalent work experienceRequired Related Work Experience and Number of YearsComputer Technician Service experience w/ desktop and networking applications - 1-2WORKING CONDITIONSOffice environment - On sitePhysical RequirementsAble to lift up to 50 lbs.IPC145 2024-41387 2024Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. (https://www.youtube.com/watch?v=FUdvF6eZTWY)Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)
