If you possess strong research and time management skills join the Vendor Management Team supporting Card Collections Litigation.As a Vendor Management in Collections Litigation, you will be responsible for performing timely quality reviews to validate law firm's compliance with guidelines set-forth in the Law Firm Supplemental Guide.Job Responsibilities:
Perform quality reviews to validate law firms are complaint with account handling guidelines
Correctly track assigned work and disposition accordingly
Review and verify that the correct and required documentation is present for each account
Work with limited supervision and meet performance related standards and goals for quality and productivity
Timely identify errors and raise through the proper escalation process
Perform root cause analysis and share findings
Successfully complete all required training
Required qualifications, capabilities and skills:
1 year business operations experience (collections, process management or financial services industry)
Working knowledge of quality principal and framework
Proven ability to work independently
Strong verbal and written communication skills
Strong PC Skills (proficient knowledge of Microsoft Excel, Outlook, Word)
Excellent attention to detail to identify inaccuracies within documented procedures
Engage with Control partners as needed
Preferred qualifications, capabilities and skills:
Ability to exercise sound judgment to identify issues that require attention and/or escalation to management or legal partner
Strong ability to maintain professional rapport with internal stakeholders, attorneys and external law firms
Proficient in organization, time management, research and follow-up skills
Integrity, curiosity, and the courage to escalate
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
