customer service rep- bilingual.
spring , texas (remote)
posted today
job detailssummary
$16.49 - $16.50 per hour
temp to perm
high school
category office and administrative support occupations
referenceAB4606882
job detailsWe are hiring ambitious and motivated Customer Care Representatives to work on our team focusing on premier HR contact centers. If you have any of these qualities, please today!
A self-starter with excellent communication skills (verbal and written) and a passion to provide the highest level of customer care and satisfaction
Ability to be flexible, adaptable, and dependable in a constantly changing, fast-paced environment
Ability to receive and immediately constructive feedback
Ability to multi-task using several Windows applications at once while assisting a customer on the phone
Flexibility to work a specified shift and extended hours as necessary
Position is work from home and requires you to have your own equipment and designated work space.
Hiring all states with the exception of the following Illinois, Canal Zone District of Columbia Guam Hawaii Puerto Rico Virgin Islands Washington California Oregon New Jersey New York Massachusetts
salary: $16.49 - $16.5 per hourshift: Firstwork hours: 7 AM - 11 PMeducation: High SchoolResponsibilities
Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc.
Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. This may include additional research and ongoing casework.
Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. This may include assisting the caller in navigating the system as well.
Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries.
Facilitate translation services for non English, (Spanish is required) speaking callers according to procedures
Skills
Telephone Etiquette
Basic Computer Skills
Customer Service
Active Listening
Adapting to Change
Empathy
Call Center
Qualifications
Years of experience: 2 years
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).This posting is open for thirty (30) days.get in touchwe are here to help you with your questions.AVandrea vaughn
+1 281 882 2721 (tel:+1 281 882 2721)
andrea.vaughn@randstadusa.com
