Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to work towards their financial goals and help them save time and money.We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.A Customer Success Manager provides advanced support to customers, offering solutions and guidance to improve their unemployment metrics performance, improving tax rates; create value realization. You will report to our Customer Success Leader.Responsibilities:
Resolve customer complaints and issues promptly.
Provide information on claims metrics, POA status, and other program enhancements
Maintain accurate records of customer interactions.
Handle escalated customer issues and provide solutions.
Conduct semi-annual or quarterly business reviews in partnership with Relationship Manager
Collaborate with other departments to resolve complex issues.
Follow up with our teams on client issues and deliver results to customer
Skills:
Analytical and problem-solving abilities.
Leadership and mentoring skills.
Proficiency in SalesForce, Excel (can perform complex functions) , PowerBI and other Customer Service tools
Handle high-pressure situations.
Qualifications
5+ years of customer service experience
In-depth knowledge of the Unemployment Cost Management Services
Associate's degree or equivalent experience
Perks:
401K with a 4% company match with immediate vesting.
Comprehensive health, dental, and vision plans.
Paid time off.
5 sick days each calendar year.
12 paid company holidays and 2 paid volunteer days.
Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.
#LI-RemoteThis is a remote role.Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
