User Experience and Support Specialist II (Part Time)Location: Texas Medical Center-Houston, TexasCategory: Information TechnologyUTHealth Houston General AdministrationRequisition #: 240002KOWhat we do here changes the world. UTHealth Houston is Texas’ resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That’s where you come in.Once you join us you wont want to leave. It’s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:
100% paid medical premiums for our full-time employees
Generous time off (holidays, preventative leave day, both vacation and sick time – all of which equates to around 37-38 days per year)
The longer you stay, the more vacation you’ll accrue!
Longevity Pay (Monthly payments after two years of service)
Build your future with our awesome retirement/pension plan!
We take care of our employees! As a world-renowned institution, our employees’ wellbeing is important to us. We offer work/life services such as
Free financial and legal counseling
Free mental health counseling services
Gym membership discounts and access to wellness programs
Other employee discounts including entertainment, car rentals, cell phones, etc.
Resources for child and elder care
Plus many more!
Position Summary:Provide 2nd level service and support related to areas of UTHealth Enterprise systems, Clinical Applications, Data Center Operations, Communication Technology, and User Experience and Support Teams for the university wide community. Delivers support value by applying quick solutions via remote assistance technologies. Engages other areas of the IT team when escalation is required and ensures that the user’s experience is professional and positive.Position Key Accountabilities:
Provides advance technical and troubleshooting support for campus wide users on University’s desktop systems, UT and UTP Applications, permission requests, network connectivity issues and telecommunications.
Installs, configures, and troubleshoots end user and network issue, peripheral devices, printing/scanning devices, software, and other products in order to deliver required desktop services.
Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommends and implements corrective solutions, for on-site and remote users as needed.
Perform analysis, diagnosis and provides support related to the University’s Enterprise systems: PeopleSoft FMS, HCM and Time Labor, Clinical Technology applications; Allscripts, AthenaIDX and other Citrix delivered applications.
Perform analysis, diagnosis and provide support for end user mobile devices as related to Email, Duo two-factor system, Tiger Connect, and UTHealth WiFi networks.
Strives to meet Service Level Agreements and service delivery to meet and/or exceed customer expectations and track all open incidents for status and follow up as needed.
Performs other duties as assigned.
Certification/Skills:Apple Support and Microsoft Support Certifications preferred.Experience with ITSM and ITILs best practices.Minimum Education:Associates degree in computer science or related field or relevant experience in lieu of education.Minimum Experience:Three (3) years of related experience.Physical Requirements:Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or a negligible amount constantly to move objects.Security Sensitive:This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code § 51.215Residency Requirement:Employees must permanently reside and work in the State of Texas.If you are looking for a great healthcare career in Houston, visithttp://go.uth.edu/careers!University of Texas Health Science Center at Houston (UTHealth)Established in 1972 by The University of Texas System Board of Regents, The University of Texas Health Science Center at Houston (UTHealth) is Houston’s Health University and Texas’ resource for health care education, innovation, scientific discovery and excellence in patient care. The most comprehensive academic health center in the UT System and the U.S. Gulf Coast region, UTHealth Houston is home to schools of biomedical informatics, biomedical sciences, dentistry, nursing and public health and the John P. and Kathrine G. McGovern Medical School. UTHealth Houston includes The University of Texas Harris County Psychiatric Center, as well as the growing clinical practices UT Physicians, UT Dentists and UT Health Services. The university’s primary teaching hospitals are Memorial Hermann-Texas Medical Center, Children’s Memorial Hermann Hospital and Harris Health Lyndon B. Johnson Hospital.UTHealth BenefitsUTHealth Houston offers a comprehensive and competitive benefits package. For more information on our benefits programs please refer to the UTHealth Houston Office of Benefits Website.https://www.uth.edu/benefits/Equal Employment Opportunity StatementUTHealth Houston is committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or university policy. Reasonable accommodation, based on disability or religious observances, will be considered in accordance with applicable law and UTHealth Houston policy. The University maintains affirmative action programs with respect to women, minorities, individuals with disabilities, and eligible veterans in accordance with applicable law.UTHealthHoustonhas adopted a policy consistent with CMS regulations to protect our patients and university community from exposure to COVID-19. This policy affects all employees, residents, fellows, students, contractors, new hires, visiting scholars program participants, adjunct faculty, and volunteers who work, train, or collaborate at the John S. Dunn Behavioral Science Center.In addition, all UTHealthHoustonemployees who are assigned to work at a location that is subject to the affiliated partner’s hospital, clinical offices, or agency are required to abide by UTHealth’sHoustonrules and regulations, as well as the affiliate’s rules and regulations, including COVID-19 vaccination and safety requirements.Work location is based on the needs of the department and may be adjusted.
