At Houston Methodist, the Clinical Informaticist position is responsible for independently analyzing, resolving and/or escalating physician/clinician concerns relating to enterprise-wide electronic health record (EHR) and other clinical technology tools such as mobile devices and bedside monitors. This position consults and collaborates with nursing, physicians, clinicians, and IT teams in order to jointly resolve advanced technical and workflow issues. The Clinical Informaticist position leads the development and execution of clinical integration and improvement strategies for value-added patient outcomes, enhanced efficiencies and reduced variation in care, participating in system implementation processes as needed.PEOPLE ESSENTIAL FUNCTIONS
Develops and maintains key physician, nursing, and sponsor relationships within the organization and motivates clinical end-user adoption of the EHR.
Exercises independent judgment when proactively or reactively addressing physician and nursing end-user adoption issues.
Participates in and/or leads physician (end-user) focus groups and complies and responds to feedback as needed. Participates and facilitates hospital technology committees as needed.
SERVICE ESSENTIAL FUNCTIONS
Educates and trains end-users and application teams to adapt the system to meet their clinical workflow needs. Provides training enhancement opportunities with clinicians within the unit.
Participates and distributes training materials, tips and tricks, and newsletter updates to customers/units to insure access to new features and functions. Intentionally rounds with patients/customers to ensure needs are met. Participates in System Governance Councils.
Communicates effectively with clients to identify needs and evaluate alternative business solutions.
Reviews and edits requirements, specifications, business processes and makes recommendations for solutions.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Coaches clinical end-users on the system functionality and how to integrate the EMR to facilitate their daily workflow.
Leverages reporting tools to support operational needs. Identifies and documents system deficiencies and recommends solutions. Ensures issues are identified, tracked, reported prioritized and resolved in a timely manner.
Proactively communicates potential issues, plans for resolution, status updates and their affect on the department to customers and management.
FINANCE ESSENTIAL FUNCTIONS
Assists customers with developing cost estimates for technology related business plans and enhancement requests.
Creates and enforces project deadlines and schedules.
Sets customer expectations, prioritizes tasks, and delivers solutions on time.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Partners with end users to: analyze and create enhancement requests; assists in identifying initial design needs; captures required data elements and anticipated workflow changes to streamline the enhancement request process.
Proactively identifies ways to enhance technology to support clinical practice. Keeps up to date on market technology innovations that could be leveraged to enhance clinical practice and patient care.
This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.EDUCATION
Bachelor's degree in clinical field such as Nursing, Respiratory Therapy, etc.
WORK EXPERIENCE
Six years of clinical workflow experience
Informatics or end user clinical field support experience strongly preferred
Experience with clinical system implementation strongly preferred
LICENSES AND CERTIFICATIONS - REQUIRED
RN - Registered Nurse - Texas State Licensure and/or Compact State Licensure within 60 days OR
RN-Temp - Registered Nurse - Temporary State Licensure within 60 days OR
PharmD - Doctor of Pharmacy OR
PHRM - Pharmacist - State Licensure OR
MRT - Medical Radiologic Technologist - State Licensure OR
PT - Physical Therapist - State Licensure AND
EPIC - Certification within 6 months OR
EPIC-Clov - Cloverleaf Certification (Level I, II,or III) within 6 months OR
EPIC - Beacon Certification within 6 months OR
EPIC - Willow Certification within 6 months
KNOWLEDGE, SKILLS, AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrated client service and relationship building skills
Demonstrated ability to communicate with a wide variety of end-users, at varying technology skill levels, including the ability to develop and deliver presentation material. Effectively communicates with executives, senior leaders and other clinical professionals across the organization
Ability to exercise independent judgment and maintain confidentiality
Ability to integrate technology in a patient care setting, and function independently in a fast-paced environment
Positive approach to work and the work environment
Proficient in MS Office suite including PowerPoint, Excel and Microsoft Project
Demonstrated ability to think critically, solve problems and meet client expectations
Knowledge of Exlipsys or other EMP: Portal or PHR Knowledge preferred
Strong understanding of the workflow of clinical applications with regard to the impact to the clinician and patient outcomes
Demonstrated strong project management experience
SUPPLEMENTAL REQUIREMENTSWORK ATTIRE
Uniform No
Scrubs No
Business professional Yes
Other (department approved) No
ON-CALLNote that employees may be required to be on-call during emergencies (ie. DIsaster, Severe Weather Events, etc) regardless of selection below.
On Call Yes
TRAVELTravel specifications may vary by department
May require travel within the Houston Metropolitan area Yes
May require travel outside Houston Metropolitan area Yes
Company Profile:Houston Methodist is one of the nation’s leading health systems and academic medical centers. Houston Methodist consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston area. Houston Methodist also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, Houston Methodist employs more than 27,000 employees and is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide high quality patient care.Houston Methodist is an Equal Opportunity Employer.Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law. VEVRAA Federal Contractor – priority referral Protected Veterans requested.
