Telecom Technician

Telecom Technician

Vacancy expired!

job summary:

PURPOSE AND SCOPE:

The Telecom Technician modifies repairs and conducts preventive maintenance on internal/in-house telecommunications equipment and related systems. Assist in the development of new internal programs or modifications of current systems.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs functions that require full knowledge of general aspects of the job.
• Provides technical support with respect to telecommunications for all Client locations, including ordering, troubleshooting and maintenance.
• Interfaces with major communication carriers and telecom vendors to coordinate installations and break/fix issues.
• Designs and configures voice communication systems, programs systems and administers voice mail to support user requirements.
• Executes system upgrades, maintain appropriate inventory to support the user base, performs system backups on a regular schedule and performs preventative maintenance.
• Provides customer training regarding the telecommunications features and functionality.
• Analyzes test data and recommends hardware or software to purchase.
• Troubleshoots and resolves repair issues and follows the proper escalation procedure to minimize downtime.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SUPERVISION:

None

EDUCATION:

High School Diploma required Bachelor's degree preferred.

EXPERIENCE AND REQUIRED SKILLS:

• 1 - 2 years' related experience.
• Telecommunications certificate preferred.
• Working knowledge of Avaya PBX/Key systems required.
• Personnel management/development courses or equivalent experience.
• strong organizational skills.
• strong PC skills, experience in Microsoft office.

location: Tyler, Texas

job type: Contract

salary: $26.67 - 36.67 per hour

work hours: 8am to 5pm

education: Bachelors



responsibilities:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Performs functions that require full knowledge of general aspects of the job.
• Provides technical support with respect to telecommunications for all Client locations, including ordering, troubleshooting and maintenance.
• Interfaces with major communication carriers and telecom vendors to coordinate installations and break/fix issues.
• Designs and configures voice communication systems, programs systems and administers voice mail to support user requirements.
• Executes system upgrades, maintain appropriate inventory to support the user base, performs system backups on a regular schedule and performs preventative maintenance.
• Provides customer training regarding the telecommunications features and functionality.
• Analyzes test data and recommends hardware or software to purchase.
• Troubleshoots and resolves repair issues and follows the proper escalation procedure to minimize downtime.
• Review and comply with the Code of Business Conduct and all applicable company policies and procedures, local, state and federal laws and regulations.
• Assist with various projects as assigned by direct supervisor.
• Other duties as assigned.
• Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

qualifications:

• Experience level: Experienced
• Minimum 2 years of experience
• Education: Bachelors

skills:

• Telecommunications
• Microsoft office

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.