Are you bilingual in English and Spanish? We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support. Candidate must be fluent in Spanish and English This role requires strong communication skills, a friendly demeanor, and the ability to handle various customer inquiries efficiently. If you have a passion for helping others and thrive in a professional environment, we want to hear from you!
Duties:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding products and services.
Handle outbound calling to follow up with customers or resolve issues.
Utilize effective phone etiquette to create a positive customer experience.
Analyze customer needs and provide tailored solutions.
Maintain detailed records of customer interactions through data entry
Collaborate with team members to improve service delivery and customer satisfaction.
Experience
Previous experience in customer service or a related field is preferred.
Strong communication skills in English and Spanish is a requirement.
Proficiency in office software and data entry systems.
Ability to analyze problems and provide effective solutions.
Demonstrated ability to maintain professionalism under pressure.
Join us in delivering outstanding service while growing your career in a supportive environment!
