Your opportunityAt Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.WAM Engineering is aligned to support the technology needs of Charles Schwab Investment Management, Investment Advisory and Asset Management Client Solutions. This is a support position in WAM Engineering Technology Operations to support the systems for managed portfolio accounts in Investment Advisory. In this role, the candidate will work closely with internal as well as external teams to drive the strategic vision of providing Subject Matter Expert support to Portfolio Managers, Trading, Operations. The individual will be responsible to improve and streamline critical business processes - Overnight batch process, Business Ready Checks, Health Checks Automation. In this business facing role, the candidate will be driving issue analysis and resolution, recommending solutions, and helping to promote the overall support strategy, including transformation initiatives of automation and proactive monitoring of infrastructure and processes. The individual will also interact with key business stakeholders, application developers as well as third party vendors and data providers for issue analysis and resolution. Position allows for partial remote work (3 times per week in the office). Must live within reasonable commuting distance. Reports to company office in Westlake, Texas.
Proactively detecting, troubleshooting, and resolving all issues affecting production applications. This involves coordination with and escalation to development and external teams where necessary.
Provide clear, concise, and timely communication to affected parties during the investigation and resolution of any individual or system-wide outage
Responsible for ensuring the Change Implementation Management policies are adhered to for all changes deployed to Production.
Work with development teams at the appropriate stages to ensure the support strategy guidelines are followed and new systems or projects meet the Production standards
Constantly update knowledge repository, ensure information regarding any support related activities or issues are available and easily accessible.
Responsible for servicing all requests for data or other activities that require access to Production systems
The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of problems.
What you haveTo ensure that we fulfill our promise of "challenging the status quo," this role has specific qualifications that successful candidates should have.
Bachelor’s/Master’s Degree
3-5 years of support/developer experience in Asset Management required
Experienced Support Analyst with a strong understanding of Trade Life Cycle, trade workflows of Equity/ETF, Fixed Income and Mutual Funds
3 yrs of experience supporting Schwab Equity front office platforms(Blackrock Aladdin, Charles River OMs etc.) required
Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident.
Strong ownership mentality with a focus on customer satisfaction. Be able to easily communicate with Traders/Portfolio Managers/Compliance/Risk users to discuss their issues and work through to a resolution.
Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations.
Hands-on professional that understands both code and infrastructure
Technical/Vendor Product skills – Required
Operating System: Windows Environment
Blackrock Aladdin
Informatica ETL
Control M
Vestmark One
SQL/Databases (SQL Server): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL queries. Understanding of transactions, query plan analysis and database troubleshooting.
What’s in it for youAt Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
What’s in it for you:At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.We offer a competitive benefits package that takes care of the whole you – both today and in the future:401(k) with company match and Employee stock purchase planPaid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positionsPaid parental leave and family building benefitsTuition reimbursementHealth, dental, and vision insuranceSchwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at applicantaccessibility@schwab.com or call 800-275-1281.
