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As a Customer Success Representative, you will be responsible for consulting with and delivering support via email, chat and telephone to the many businesses around the world who rely on MyTime's mission critical application to run their operations, payment processing, and marketing communications.
You’ll play a key role in transforming the way our business customers operate and interact with their own clients – while at the same time, helping MyTime build internal scalable processes to support our own growth.
Key Responsibilities for this Role:
Handle inbound and outbound calls, emails, and chats from customers to help solve their problems, oftentimes by leveraging our cross-functional teams
Support and train MyTime users on our broad and complex product
Meet or exceed our Service Level Agreement (SLA) for response and resolution times
Maintain high customer satisfaction scores as measured by post-interaction surveys
Be the eyes and ears of the company by relaying feedback to the larger team so we can better address customer needs
Bachelor’s degree or equivalent customer service experience
2 or moreyears experience in customer support, tech support or account management at a software company preferred but not required
Self motivator with impeccable written and vocal communication skills, over the phone and in-person
Highly organized and able to multitask and prioritize in a fast-paced environment
Outgoing and comfortable talking to anyone
Powers of persuasion to help our users succeed, you’ll need them to follow your lead!
We offer a competitive salary, opportunities for advancement, an attractive bonus/promotion structure and equity, depending on your experience and performance.
MyTime is an incredible place to work and grow your expertise! We offer a transparent and exciting startup culture that is singularly focused on empowering people to make an impact in their jobs. We’re growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfilment.
We have a convenient location in downtown SLC with a gym in the office and catered lunches every few days.We’re growing fast and solving a big problem, providing our employees the opportunity to make the tremendous impact that leads to true professional fulfillment. No remote candidates will be considered.
If you're interested, we'd love to talk!
