The Employee Relations Director leads the Crew Relations function for a designated division. The role directs a team responsible for Crew investigations and advises leadership on complex, high-intensity Crew situations. This role supports leaders across the division by ensuring consistent, compliant, and effective Crew Relations practices and by overseeing comprehensive investigative support for Crew matters across the company.Your Impact and Responsibilities:Lead and develop a team of field-based Crew Relations Leaders who manage investigations and Crew-related mattersRepresent the division in crisis-oriented Crew matters and ensure execution of post-crisis action steps in partnership with Crew Relations and key functional leadersManage performance management practices for the division, including salaried leader performance management and senior leader disciplinary actionsPartner with Crew Safety and senior leadership on Crew-related incidents, ensuring alignment and timely communicationServe as the subject matter expert on federal, state, and local employment laws and regulatory requirementsIdentify divisional trends and trouble spots and oversee targeted action plansMaintain reporting to identify trends and recommend updates to Crew training, communication, programs, policies, and practicesDirect the end-to-end fact-finding process for all Crew-related matters to ensure timely, accurate, and risk-reducing resolutionReview and guide resolution of high-risk cases including discrimination, harassment, wage and hour issues, retaliation, and leader-related concernsSupport the preparation and review of Performance Improvement Plans (PIP)Travel Requirements:Up to 5%
