Field Application Specialist: Clinical Microbiology - New York State/VermontLocation: Field, UT, United States
Position Type: Unfixed Term
Job Function: Customer ServiceShare:
share to e-mail
Share on Facebookshare to facebook
Tweetshare to twitter
Share on LinkedInshare to linkedinApply Now >A world leader in the field of in vitro diagnostics for more than 60 years, bioMerieux provides diagnostic solutions which determine the source of disease and contamination to improve patient health and ensure consumer safety.
In North America we have more than 6,200 team members across 11 sites or subsidiaries, including Salt Lake City-based BioFire Diagnostics and one subsidiary in Montreal, Canada.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.Description
Position Summary:
This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMerieux's diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders.This is a field based position supporting the New York State and Vermont territory supporting Clinical Microbiology. The ideal candidate will reside or be willing to relocate to the Syracuse, Rochester, Buffalo, or major city within the area or close proximity within the territory. Extensive field travel is required - average 75%, including overnight stays - average of 40-50% based on business needs.Primary Duties:
Perform all work in compliance with company policy and within the guidelines of bioMerieux's Quality System.
Coordinate and provide technical training, consultation, and ongoing support of bioMerieux's diagnostic product lines within the U.S. customer base.
Develop, cultivate, and maintain strong professional relationships with all customers.
Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMerieux's CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
Responsible for efficient territory management within operating expense budget.
Support bioMerieux revenue initiatives.
Perform other duties as assigned, and/or as business needs dictate.
Education, Skills, and Experience:
Bachelor's degree in medical technology, technical, or life science field
Degree in Microbiology, Clinical Microbiology, or Biology highly preferred
1+ years clinical laboratory experience or equivalent.
3+ years of Clinical Microbiology experience highly preferred
ASCP, MLT, or New York State Lab certifications preferred
bioMerieux product experience highly preferred (Vitek, Virtuo. Myla)
Laboratory Information System, or Connectivity/Networking experience a plus.
Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
Experience with related technical field applications support strongly preferred.
Working Conditions and Physical Requirements:
Ability to remain in stationary position, often standing, for prolonged periods
Ability to ascend/descend stairs, ladders, ramps, and the like
Ability to wear PPE correctly most of the day. Ability to operate heavy machinery
Ability to adjust or move objects up to 50 pounds in all directions
#LI-SA1Please be aware that recruitment related scams are on the rise.
Fraudulent job postings are being placed on other websites, and individuals posing as bioMerieux For full info follow application link.
