We bring you Tomorrow's opportunity, Today.Volt is immediately hiring forSeniorPrintSupportSpecialistI.MSOpsinINDIANAPOLIS, Indiana 46260AsaPrintSupportSpecialistI.MSOpsyouwilldo:General Summary:The ideal candidate will be Responsible for the daily support of site specific network and workstation printers. Responds to customer requests for technical support and training with the focus being on customer service.Documents all service calls and requests using TRAC Solution and escalates serious problems to a Customer Service Technician and, as necessary, to the Integrated Account Manager.JOB DUTIES AND RESPONSIBILITIES
Daily support of network and workstation printers - Responds to customer support requests and ensures that they are resolved quickly, accurately, and professionally.
Escalates problems to a technician as necessary
Keeps the customer up to date on the progress of problem resolution
Provides end users with detailed remote access knowledge and documents complete trouble shooting information
Provides regular account updates, to include information on fleet status and performance, to the Printer Fleet Manager or Integrated Account Manager
Responsible for on-site hardware & consumables inventory
Responsible for printer procurement as required by the customer
Responsible for printer hot swap inventory
Documents and reports all fleet meter reads
Maintains printer fleet tools/databases
Qualifications:
There will be daily lifting of printers that can weigh in excess of 50 lbs.
Schedule:Shift Timings-Shift Hours: 1st shift 8a-4:30p M-FLocation:INDIANAPOLIS, Indiana 46260Pay Range: $20- $22.84/HourPay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.Qualified candidates should?APPLY NOW?for immediate consideration! Please hit APPLY to provide the required information, and we will be?in touch as soon as possible.Qualified candidates should?APPLY NOW?for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits:Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).Voltis an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at?hrdept@volt.com. ?Please indicate the specifics of the ass
istance needed.Volt?does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.
