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Act a liaison between LabCorp, the customer base and patients
Inbound and outbound calls to resolve any issues
Respond to customer inquiries or specimen related problems in a timely manner
Utilize multiple databases to research complex issues
Prioritize requests based on information gathered
Work with both internal and external resources to resolve problems
Provide status updates and educate the client when needed
Research, troubleshoot and resolve customer and patient concerns
Performs a variety of administrative/clerical duties, (i.e. typing, faxing and emailing)
Requirements
High School Diploma or equivalent
Customer service/call center experience
Familiarity with medical terminology is a plus
Experience in the healthcare industry is preferred
Excellent communication skills; both written and oral
Strong computer and data entry skills
Ability to multi task and work independently
Proficient in Microsoft Office
Shift1ScheduleMonday - Friday (9:00am - 5:30pm)As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
